Show 546, October 7, 2023: Terri Cybuliak, Hotel General Manager, Discovery Princess

Terri Cybuliak of Princess Cruiises

The original “Love Boat” television series made the Ship’s Captain the star of the ship. The unsung hero of cruise ship operations is the Hotel General Manager. The accomplished Hotel General Manager aboard Discovery Princess is Terri Cybuliak and she is our guest.

Last year Princess Cruises celebrated and honored the Discovery Princess Madrina – Hotel General Manager Terri Cybuliak – currently serving onboard Discovery Princess, leading a team of 1,200 crew members within the hotel department. “Her main role is to ensure exceptional guest experience from entertainment to food and beverage, housekeeping and guest services.” She is highly visible to the 3,660 cruise guests aboard Discovery Princess and welcomes one-on-one interaction with the passengers.

“Terri first joined Princess in 1998 as a Junior Assistant Purser on the original Crown Princess. As Hotel General Manager, Terri helped launch Majestic Princess in China and was heavily engaged in the planning of that ship. With Sky Princess, Terri became the first female Hotel General Manager at Princess to launch a newbuild from a shipyard.”

“I am honored to be the Madrina of Discovery Princess. This is a culmination of not only my achievements but also those who have supported me and influenced the leader I’ve become,” said Terri Cybuliak, Discovery Princess madrina. “Princess has afforded me the opportunity to travel the world and I am forever grateful for these experiences.”

Show 297, November 10, 2018: Giorgio Pisano, Maitre d’Hotel, Princess Cruises’ Ruby Princess

Giorgio PisanoAboard a luxury cruise ship dining is a paramount part of the guest experience. The person responsible for overseeing the guest dining experience in all the dining rooms aboard ship is the Maitre d’Hotel.

On Princess CruisesRuby Princess that individual is the charming Giorgio Pisano, a 42-year veteran of Princess. It’s a tough assignment with 3,000 guests to pamper in all the dining areas for every voyage. He graciously presides over very special occasion celebrations in the guests’ lives including milestone birthdays, anniversaries, renewal of vows and honeymoons.

Giorgio was born in a beautiful, small village in the South of Italy, Pizzo Calabro. His first posting with Princess was on the Island Princess (original) in 1976 as a Buffet Steward. He spent his vacations working in hotels in and around Italy. His eagerness for learning and achievement helped him move very quickly through the ranks until he was appointed to the position of Maitre d’Hotel in 1992.

Giorgio was elected to launch the largest ship in the world in 1995, the Sun Princess, making him the youngest Maitre d’Hotel on the biggest ship in the world at the time.

Giorgio takes a break from turnaround on the Ruby Princess at the Port of Los Angeles to join us.